Shipping policy

Shipping Policy

Last updated: June 2026

At BigBikes.at, we are an authorized Engwe distributor shipping from Europe.
We work hard to get your parts to you quickly and affordably.

Free Shipping Across Europe

We offer free shipping to 25 European countries via FedEx — no minimum order required.

Covered countries include: Austria, Germany, France, Italy, Spain, Netherlands, Belgium, Switzerland, Czech Republic, Slovakia, Hungary, Poland, Denmark, Sweden, Finland, Norway, Portugal, Ireland, Luxembourg, Slovenia, Croatia, Romania, Bulgaria, Greece, and more.

Estimated delivery time: 3–7 business days

Please note: Free shipping applies to standard mainland addresses only. The following areas may incur additional surcharges or may not be eligible for free shipping:

Remote islands (e.g. Canary Islands, Azores, Madeira, Balearic Islands, Sardinia, Sicily, Greek islands)
Mountain and highland areas with restricted road access
Overseas territories and non-mainland regions

If your address falls into one of these areas, we will contact you before dispatch to confirm shipping options and any applicable costs.

United States — $19 via FedEx Express

Estimated delivery time: 5–10 business days. We ship to all 50 US states. Customs duties and import taxes may apply and are the responsibility of the customer.

United Kingdom — £15 via FedEx Express

Estimated delivery time: 4–7 business days. Due to Brexit, customs duties and import VAT may apply upon delivery and are the responsibility of the customer.

Norway — €25 via FedEx Express

Estimated delivery time: 4–7 business days. Customs duties and import taxes may apply.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

Order Tracking

Once dispatched, you'll receive a confirmation email with your FedEx tracking number. Track your shipment at fedex.com or via the FedEx mobile app.

Questions?